Privacy Policy

1. Who we are

This website juliaartzy.com is operated by Juliaartzy, a small business based in Plymouth, England, United Kingdom.

Data controller:Julia Gaimster
Contact email: juliaartzy@pm.me
Contact address: Studio 13 Alma Yard, Candlewick Lane, Plymouth PL4 OFF

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the “data controller” of the personal information you provide through this website.

2. What personal data we collect

We may collect and process the following types of personal data when you use this website:

Identity and contact data: name, email address, phone number, postal address (e.g. when you book a workshop, make a purchase, or contact us).
Payment and transaction data: order details, payment method, billing address (processed via our payment providers such as Square; we do not store full card numbers on our servers).
Technical and usage data: IP address, browser type, device information, pages visited, date/time of visit, referring website (collected via Wix and analytics/cookie tools).
Marketing and communications data: your preferences in receiving marketing from us, communication history if you email or message us.
Other data you choose to provide: e.g. notes in contact forms, special requirements for workshops, etc.

3. How we collect your data

We collect data when you:

Book or pay for a workshop, class, or product via our website.
Fill in a contact form, newsletter sign‑up, or any other form on the site.
Use our website (automatically via cookies and similar technologies).
Contact us by email, phone, or social media.

4. Why we use your data (our legal bases)

We use your personal data only where we have a lawful basis under UK GDPR:

To perform a contract: to process workshop bookings, orders, payments, and deliver products/services you have purchased.
With your consent: for marketing emails, newsletters, or optional cookies that are not strictly necessary. You can withdraw consent at any time.
To comply with legal obligations: e.g. tax, accounting, consumer rights, or fraud prevention.
For our legitimate interests: to improve our website, understand how visitors use it, and run our small business efficiently, provided this does not override your rights.

5. How we use your data

We may use your personal data to:

Manage workshop bookings, cancellations, and communications.
Process and fulfil orders, including shipping and returns.
Send you service messages (booking confirmations, changes to classes, order updates).
Send marketing emails about workshops, products, or news where you have opted in.
Analyse website usage to improve design, content, and functionality.
Comply with legal and regulatory requirements (e.g. tax records).
Handle customer support queries and complaints.

6. Who we share your data with

We do not sell your personal data. We may share it with:

Service providers acting on our behalf: e.g. Wix (website hosting and forms), Square (payments and bookings), email marketing tools, delivery couriers, accountants. These providers are contractually required to protect your data and use it only as instructed.
Payment processors: to process card and online payments securely.
Legal and regulatory bodies: where required by law (e.g. HMRC, courts).

All third parties are required to comply with UK data protection law and implement appropriate security measures.

7. International data transfers

Some of our service providers (e.g. Wix, Square) may store or process data outside the UK. Where this happens, we ensure that:

Transfers are covered by appropriate safeguards (such as the UK’s international transfer rules and standard contractual clauses), and
Providers are reputable and committed to data protection standards equivalent to UK law.

8. Data retention

We keep your personal data only as long as necessary:

Booking and order data: typically for [X] years to meet tax, accounting, and consumer law requirements.
Marketing data: until you unsubscribe or we determine you are no longer engaged (e.g. no opens/clicks for a prolonged period).
Website analytics data: in aggregated or anonymised form where possible.

We will delete or anonymise data when it is no longer needed, unless we must retain it for legal reasons.

9. Your data protection rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data (“right to be forgotten”) in certain circumstances.
Restrict or object to processing of your data.
Data portability: receive your data in a structured, commonly used format.
Withdraw consent at any time where we rely on consent.
Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached: https://ico.org.uk

To exercise these rights, contact us at juliaartzy@pm.me. We will respond within one month.

10. Cookies and similar technologies

Our website uses cookies and similar technologies to:

Enable essential functions (e.g. keeping you logged in during a booking session).
Analyse how visitors use the site (analytics cookies).
Remember your preferences.
Support marketing activities where you have consented.

You can manage or disable cookies via your browser settings and via our cookie banner (see “How to manage cookies” section below). Some cookies are essential and cannot be disabled without affecting site functionality.

For more details, see the relevant section in our cookie banner.

11. Security

We take reasonable technical and organisational measures to protect your data, including:

Using secure servers and HTTPS for our website.
Restricting access to personal data to those who need it.
Using reputable providers (e.g. Wix, Square) with strong security practices.

No internet transmission is 100% secure, but we work to minimise risks and respond promptly to any suspected data breach.

12. Children’s data

Our workshops and products are primarily aimed at adults. If we knowingly collect data from children, we will do so only with parental consent and in line with legal requirements. If you believe a child has provided us with data without consent, please contact us immediately.

13. Changes to this privacy policy

We may update this policy from time to time to reflect changes in our practices or the law. The “Last updated” date at the top will show when it was last revised. We encourage you to review this policy periodically.

14. Contact us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: juliaartzy@pm.me
Address: Studio 13 Alma Yard, Candlewick Lane, Plymouth PL4 OFF

You may also contact the ICO for advice or complaints: https://ico.org.uk/make-a-complaint/